Help Desk Information Page Last Updated: Data System Standard Hours: 24 hours, 7 days Help Desk Hours: Mon-Fri, 8am - 5pm EST except Holidays Help Desk Phone: 352-294-5557 Email (all Help Desk staff): peds-esds@peds.ufl.edu Electronic Billing: Wednesdays, 2:00 pm EST RPICC Data Users/Custodians: Excel Contact List

Effective July 1, this website will be retired and no longer accessible. Users may continue to enter data and transmit claims through May 31. From June 1-30, access will be limited to viewing and downloading existing data only. If you have questions about billing Medicaid RPICC claims, please contact the Medicaid Fiscal Agent Provider Services Contact Center, Gainwell Technologies, at 1-800-289-7799, Option 7.